Logistics professionals are embracing artificial intelligence at a rapid pace, with a recent study revealing that 62% of information-handling staff in the sector are already using it—and nearly all report positive results. According to research from The Access Group, 97% of logistics workers using AI say it has improved their working life.

Although the logistics industry trails the tech sector in AI uptake (74%), it far outpaces sectors like not-for-profit and health and social care, where adoption is below 30%. Within logistics, employees highlighted reduced workloads, improved focus, and increased productivity as the main benefits. Better communication and enhanced customer service also ranked highly.

ChatGPT emerged as the most widely used AI tool, with more than half of respondents relying on it. Many users said it helped ease workplace stress. However, concerns remain - particularly around the risk of job losses (51%) and data privacy (46%).

Industry leaders say AI offers a transformative opportunity. Jarrod Adam of Unleashed noted that AI can help small and mid-sized logistics firms overcome skills shortages and cut costs. Meanwhile, Access Group’s Marko Perisic stressed the importance of proper training and secure platforms. With the right approach, AI can foster innovation, efficiency, and safer data handling across the logistics workforce.